Customer Support
Once you have your system installed and running, you need to consider ongoing help and support
What level of Customer Support can I provide?
Installation and CommissioningOnce your system is ready for your testing and approval I will undertake the installation, whether this is on a single PC or on your computer network. From the clients perspective, this will result in an icon appearing that when double clicked will start the database system. I am always available for help and Access Database support.
Demonstration
I will demonstrate the system to relevant members of your staff to ensure they have a full understanding of how to operate it, and the administrator would be trained by me to be fully conversant with the operation of the entire system allowing them to provide local support.
I will answer your users questions. I build systems that are extremely user friendly and usable by people in their daily routine without the need to be a computer expert or Access database specialist.
Dennis Towers KBW ECM-London said "The system has been an excellent tool, it is stable, reliable and integrates onto our network allowing it to run in the most optimal fashion." See my testimonials
Ongoing Support
In the rare case that something does not go to plan I will offer support to rectify the situation as quickly as possible. Many of my clients prefer the peace of mind of having an ongoing support contract; I can provide such a contract for you if required.
Steve Brierley QA / H&S Manager, Metal Cleaning UK and Standish Metal Treatment said "...he offers a truly fantastic service..." See my testimonials
Fixing Existing Access Database Issues
Sometimes things crop up that stop an Access Database working properly and the person/company that originally developed the database may no longer be available to support it. I can provide the Access Database help you need.
I can analyse your existing database and provide solutions, some of the common problems my clients come up against are:
- Reports need updating
- New information needs to be stored
- Old information is no longer required
- Error messages have started appearing
- Microsoft Access has detected that this database is in an inconsistent state
- Unrecognized Database Format
- Information is incorrect
- Your Access Database has become slower
- Issues after you have upgraded your Access Database to a later version
- Dates in an incorrect format
- Your Database has become corrupted
Nick Storey, BBi (Scotland) Ltd, Glasgow said "Dennis has a really comprehensive expertise in Access programming and is also good at seeing problems from his client’s point of view. We would strongly recommend Dennis to anyone who needs help developing their database." See my testimonials